Comprehensive Privacy Notice

The Agency Riviera Maya, operated by La Agency en Punta Mita, RFC: APM1606204J5, located at Calle Venustino Carranza #268 Loc 1, Col. Emiliano Zapata, 48380, Puerto Vallarta, Nayarit, México, and with an online presence at https://theagencyrivieramayamx.com/, is responsible for handling your personal data in accordance with applicable laws. This Privacy Notice aims to inform you about the use, protection, and rights related to your personal data, particularly those used for phone number verification in the United States.

For What Purposes Will We Use Your Personal Data?

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request:

Phone number verification.

Identity confirmation and effective communication.

Fraud prevention.

Sending informational messages related to the contracted services.

What Personal Data Will We Use for These Purposes?

To fulfill the described purposes, we will use the following personal data:

Phone number.

Associated identification and contact details.

Phone Number Verification

The phone number you provide will be used exclusively to verify your identity through text messages or automated calls, in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable regulations in the United States.

Phone verification is conducted to ensure the authenticity of service requests and to prevent misuse of our resources.

How Can You Access, Rectify, or Cancel Your Personal Data, or Oppose Its Use (ARCO Rights)?

You have the right to know what personal data we have about you, how we use it, and the conditions of its use (Access). You can also request the correction of your personal information (Rectification), its deletion (Cancellation), or oppose its use (Opposition).

To exercise your ARCO rights, please send a request to [email protected], including:

  1. Full name.

  1. Address.

  1. Phone number.

  1. Email address used on this website.

  1. A copy of an official ID attached.

  1. Subject: “ARCO Rights.”

  1. A clear and precise description of the right you wish to exercise.

In the case of data rectification requests, please specify the exact modification and attach supporting documentation. Note that, for certain purposes, revoking consent may prevent the provision of the requested service.

Response time: 5 business days.

Means of communication for the response: The same email address from which the request was sent.

International Data Transfers

Personal data, including your phone number, may be processed on servers located outside the United States. We ensure that any international data transfers comply with applicable privacy laws and regulations.

Use of Tracking Technologies on Our Website

Our website uses cookies, web beacons, and other technologies to monitor user behavior and improve browsing experiences. The personal data obtained from these technologies include:

  • - Session identifiers and passwords.

  • - Preferred language.

  • - User’s region.

  • - Browser type and operating system.

  • - Session start and end times.

These technologies can be disabled by following the instructions in your browser’s help menu.

How Can You Learn About Changes to This Privacy Notice?

This privacy notice may be modified, updated, or adjusted due to legal, operational, or business needs. Any changes will be published on the website https://theagencyrivieramayamx.com/.

Last updated: 12/11/2024.